Feedback Follow Up



Dear Swimmers

Hope you're well! It seems like it's gone from bad to worse with the weather these last few days - it was especially grizzly down on the pool deck this morning at Challenge. Still, it'll be warming up soon enough (hopefully!) and at least the water's lovely and warm unlike what can be said for this picture of me swimming in Dover Harbour last month in just 13 degrees of water - brrrrr!!!!

FEEDBACK REVIEW:

There is still chance to submit your feedback to us at http://theteamcore.com/feedback_winter2010.html and be in the running to win a fabulous Finis SwiMP3 player worth $249. Thanks to those of you who have already done this - it's been especially useful for me to go through and whilst I haven't had chance to reply to everyone individually, I would like to collectively highlight a few points that have come up and what I plan to do in order to improve them where I can.

So, here goes - it's long (as usual with this sort of stuff!) but hopefully you like what you read, especially the thing about the FREE SESSION (Point # 3):

1. WEATHER. Obviously not a lot I can do here, however, I have taken a leaf out of my own book as it were and trained twice this week myself at Challenge Stadium at 5.30am and even a very fresh swim at Cottesloe beach last night to put myself in your shoes! The hardest part is simply getting in and that is not always that "simple" admittedly!! Once you're in though, the water at Challenge is just spectacular at the moment, so as long as you can brace that rush from the change-rooms to the pool, then all's good. I know not everyone likes the indoor 25m pool at Challenge (more on that below), but at least you can be assured of consistent "outside" temperatures here and it does at least suit us for the sprint work that we're doing. So, I will keep my prayers going that it'll warm up and in the meantime hope that you might also brave it down to the pool and feel all the more virtuous afterwards for doing so!

2. CHALLENGE STADIUM. I know that it's not Claremont Pool and I know that the extra walk to the change-rooms adds extra time to your day, but let's face it, this is THE best swimming centre in the southern hemisphere (and that's not just me saying that!) and the centre management have done everything possible to smooth our transition up there. When I heard that Claremont was closing and for 6 or 7 months I was immediately filled with panic and was literally facing the prospect of cancelling the entire program for this period. This would have been disastrous for everything that we've worked so hard to build up in the last 2.5 years. I am extremely indebted to Challenge Stadium for their help and assistance in finding us pool space at their centre during this period - they certainly weren't obliged to do so. For this I am very grateful. We haven't got every session that we'd like and we're not always swimming in the pool that we'd like (i.e. Thursday mornings in the indoor 25m pool), but at least we're still able to swim - it was looking like we wouldn't get anything at all there for a while! Claremont have advertised a grand re-opening of the 6th December 2010 for your reference, but for now we either swim at Challenge or we don't swim at all and this would be a shame because at the end of the day the reason 95% of us swim is to keep fit, healthy and enjoy the sport, irrespective of where we're doing it. I could go on about some of the less-than-appealing pools that we used in our recent Swim Smooth Clinic series in the UK as a comparison, but seriously, please don't let the pool change affect your decision to swim.

3. COACHING SUPPORT. I wish to thank each of the supporting coaches for their help and assistance whilst I was away in June. We've had some really good feedback and I thank you for this. If you recall, we invested quite a bit of time and resources with the coaches back in September and October of 2009, training them up to assist whilst I was away over the Christmas period. We elected to use the same coaches again for the June 2010 period and this is a decision which I am very pleased with. Due to time constraints primarily, we did not collectively meet-up us a coaching unit before I left in June for the UK, but I did put out a structured training plan of all the sessions that I wanted to be delivered during that period at each of the sessions. Some of you have mentioned your disdain for the first Tuesday session when I was away - a continuous 3km swim. We actually have two programs from which we operate - an Olympic Distance program and an Ironman Distance program. This particular session was due to be # 17 from the Olympic distance program, but was mistakenly delivered as # 17 from the Ironman distance program. Both were endurance sessions, but I feel you would have all felt the Olympic distance program would have been more engaging as it wasn't continuous and contained some drilling etc. I am going to take full responsibility for this mistake and in order to highlight Nic's and Adam's proficiency as coaches, would like to also state that on this particular morning, the centre staff wouldn't allow Nic in on time (as had been arranged) to get things set-up as I normally do. When Nic told me of this, I intervened from over-seas and we rectified this small, but important point, for going forwards. Mistakes happen and I'm sorry some of you felt that you didn't get any particular value from this session - I wish to emphasise that it was not a fault of the coaches on pool deck. In order to appease this situation, I would like to offer you a FREE SESSION NEXT TUESDAY 13TH JULY 2010 AT CHALLENGE STADIUM. You won't need your cards, just please pay at the front for your pool entry. We'll do the elusive Session # 17 from the Olympic Distance program and hopefully then all will be good and fair! Sound OK?

4. FUTURE COACHING. I really appreciated your honest feedback with respect to how much you enjoy having me personally on pool deck for your sessions and how this (for some of you) is your primary motivator for attending our squad sessions. This is very flattering. As a coach who has been privileged enough to have worked full-time now in this profession since 2001 and having personally tutored from many other great coaches, I do plan to continue to provide more coaching opportunities to other coaches in Western Australia. I think this is an important part of "sharing the knowledge" and skill base within Australia and is integral for future development. I am not a fan of hoarding "coaching secrets", even if there were such a thing! This is all part of our larger global coaching network program (through http://www.swimsmooth.com/coachesnetwork.html) and one which has seen over 200 swim coaches worldwide join our official program. This is a huge indicator that we are doing the right thing and the real proof of this was in the feedback from our 3-day Coaches Education Course in the UK and the request from the British Triathlon Federation that we help them evolve their own coaching materials and resources. My commitment to this on a local basis will be to ensure that we source the very best coaches to assist at times when I will be away. Each coach is going to have a different personality and style and I would request that you see this as an advantage rather than as a distraction. What one coach can offer in one area might be vastly superior to what another coach can offer in that same area, but equally vice versa too. Where I feel we could have improved as a program for this last June period of my absence was a pre-June collective coaches meet-up to run through things as before Christmas. Again I take responsibility for not having made this happen with everything that was going on with the stressful switch from Claremont Pool to Challenge Stadium. This is an amendment that I'll make for future trips. It's always a hard call going away and leaving the squad for a few weeks at a time, but we will be doing this going forward. Our next planned trip will be in November as my sister is getting married then too. I really value your patience and confidence in my ability to leave you in good hands when we do. I feel very privileged to be in this position whereby we are getting international requests left, right and centre at the moment through www.swimsmooth.com to run Clinics and Coaches Courses, but I do want you to know that I equally have a commitment to providing a great coaching service to you all here in Perth. Without my local squad sessions, my own skills as a coach would not be able to develop. Things such as www.swimtypes.com would never even come into existence if I didn't have the chance to work a large volume of regular hours with a wide-ranging group of swimmers - and this new system is proving to be highly beneficial now for swimmers and coaches all around the world. Equally though, without the prospect of over-seas and inter-state trips, the ability to share this knowledge and skill set would be deflated and also the prospect of picking up further new ideas to enhance our own local program too. So, I do really value your loyalty and commitment to me personally as a coach (like I say, it's hugely flattering), but also want you to know that we are trying to develop a great coaching system too which will collectively raise the standards of swim coaching both locally and worldwide and also therefore impact on you as well.

5. MOTIVATION. Ok, so I think I read the "cards" wrongly about people's interest and desire to learn the other strokes with a view to doing a once-monthly "Mini Olympics". This was only ever designed to be fun, but it seems that it wasn't of much interest, so apologies for putting this out there - we will cancel the remaining two "Mini Olympics" on Saturday 14th August and Saturday 2nd October. However, it does appear that motivation is lacking at the moment for some of you as you quote not having any specific goals to work towards. Last winter we had the 10KM RELAY CHALLENGE in October and also the ITU WORLD LONG COURSE TRIATHLON CHAMPIONSHIPS in November to keep people's interest over the colder months. My proposal is that we look at putting a similar / same event on as the Relay Challenge and aim for an October time-frame for this. I would like to open this up to you to email me suggestions / ideas before Friday 16th July and we'll go with / develop the most interesting one. We will also bring back the "Biggest Loser" Challenge from last year as this seems to have been very popular, even if it did mean you had to do several Time Trials! Summer is only just around the corner, so getting fit and into shape now will be perfect - at least this is what I'm telling my super-unfit-self right now! LOL! Things such as the World Cup, Wimbledon and now Le Tour de France have all been quoted in people's feedback as also making it difficult to train at the present.

6. LONGER, HARDER SESSIONS. I never thought I'd hear this (but am secretly glad that I have - and from a large number of people!), but many of you are requesting some longer, harder endurance sessions - possibly pegged for a Tuesday morning (and Monday 9.30am). Last year the Wednesday 1.5hr session proved extremely popular but unfortunately this session was one of those we simply could not secure at Challenge Stadium. As such, I'll filter in some of the sets from this session and see how we go from there. As numbers have been low recently, we might look at melding the Tuesday 5.30am and 6.30am sessions together or at least offering the option of those attending at 5.30am to stay in for 1.5 or even 2 hours on the same tick of their card. Before we do this though, I'll work in some of these longer / harder sets first and see how you all cope and equally see how the numbers in the sessions pick up (hopefully!). We'll still maintain that element of technique work in there obviously, but whilst it's chillier, this will at least help you keep a little warmer. And at the end of the day I can always say: "well, you did ask for it!" LOL! Remember the Monday 7am session is also there for working on pure technique work as well.

7. REALLY QUIET SESSIONS. Currently the Monday 7am session, the Monday / Wednesday / Friday 9.30am sessions and also the Saturday 1pm session are VERY quiet indeed and I won't beat around the bush by saying that we're struggling to make these economically viable at the moment. Hopefully it is just the weather, so I'll give it another fortnight or so before we make any drastic changes here. What I will offer though is that if you have a friend or family member who hasn't tried these particular sessions before and wants to pop along, please feel free to bring them down for a courtesy session (free of charge) to see how they like it, and hopefully we'll be able to ensure the longevity of these sessions over the colder months.

8. SATURDAY STRETCH. Saturday's 1pm session is my personal favourite of the week, and as we don't have any sessions preceding it, nor are we waiting for the centre to open, Geoff Wilson came up with the great idea of re-instating our 30mins pre-session stretch routine as a way of increasing the value and enjoyment of this particular session, especially for those of you who ride / run hard in the morning. For this, we'll aim to meet at 12.30pm each Saturday on the grass next to the Outdoor 8 lane pool (when it's dry) or upstairs next to reception (when it's wet). This will commence as of Saturday 10th July and as it's looking wet tomorrow, I'll meet those of you who fancy it just up in the reception foyer and we'll take it from there. Bring a stretch mat if you can or thick towel and some loose, comfortable clothing.

9. ADVERTISING. We've always been fortunate enough to rely on word-of-mouth and a strong online presence and website for ensuring numbers at the sessions, but we shall be looking at advertising the squad sessions at Challenge Stadium in the Western Suburbs paper in the next couple of weeks. It's a bit of a Catch-22 situation really - we need the numbers at the moment for the viability of the squads, but don't want to be inundated too much because I personally believe that the quality in our coaching comes through the restriction on the squad sizes to ~24 people. Again, I'll see how things develop a little in the next fortnight before we take any measures along this front - just wanted to make you aware of this possibility.

10. RE-BRANDING. I mentioned back in May that we're looking to re-brand "The TEAM CORE" into our local "branch" of "Swim Smooth Perth" as I appreciate that we started out as having a good balance between swim, cycle and run sessions, but are now very swim biased with specificity tailored to those of you doing triathlon and open water swimming. This has been an evolutionary change and based on the value that you have expressed on a structured squad swim session versus a coached cycle or run session. I'd love to have been able to have kept all of these sessions going, but the bike and run sessions in particular were substantially lacking in popularity compared with the swimming and thus proving to be economically challenging. I do feel that we need to maintain that air of "team spirit" alive and kicking though and am looking at ways in which we can do this. I think with better advertising and appeal, we can still make programs such as the 16-week Half Ironman program work in January each year. We are, however, in the process of re-branding things to "Swim Smooth Perth" to make things a little less confusing and more inline with the large growth we've seen with Swim Smooth in the last 12 months. I'm all ears on this front, so if anyone has any further feedback they'd like to add to this, then please do so.

11. PRICING. Very few of you actually mentioned this and I'm assuming that you support and understand our need to increase our prices here, especially given the move to Challenge Stadium. I thank you for this. This is not something I wanted to do, but sadly had to do it and I appreciate that you guys do pay a premium to train with us and that we are more expensive than some of the other squads around. We do however absolutely pride ourselves on the attention to detail, quality of coaching and the general atmosphere that we create at The TEAM CORE (/ Swim Smooth Perth!) and want you to know that we will constantly strive to make the squad the very best environment for you within which to train. We also restrict our numbers to ~24 people too - where I used to coach this was unrestricted and often we'd get 60 or 70 people down to a session with just me coaching. The cost of the sessions was $3 per person (now $5 I believe) but I never felt I was able to truly coach to the best of my ability. That is not to say that there is not a place for this style of coaching, merely that what I am doing now is different for this very reason, but equally, more expensive too. I realise and understand that you all have a choice when it comes to where you choose to train and would like to thank you all for your support and commitment that you have shown towards our program in the last 2.5 years. I do sincerely hope you all feel like you get true value for money when you train with us and ask you to let me know at any time if you don't.

Thanks for your time and listening. I do really hope that we can continue to make the squad sessions super fun, friendly and productive for all of you and your feedback is integral to this. Please, never feel like you have to wait until I send out a request to send me something over though - I'm always open to new ideas and suggestions if its something that will benefit others and improve our general program! Have a great weekend.

Cheers!

Paul


Win a SwiMP3 Player worth $249 just by giving us your feedback!

Dear TEAM

My goodness, 16 straight days of sub-5 temperatures! Anyone would think this was England or something! LOL!

I'm hoping you can help me...the last two months have been alarmingly quiet in the squad sessions at Challenge Stadium and I'd like to know what I can do to make things better for you? If it's simply "please can you turn the environmental thermostat up!" I'm sorry but I won't be able to do that personally but can certainly put in a request with the big guy up above if this helps! 

What I am wondering though is whether or not we could be doing things differently or is there something which we can do to make the program more interesting / entertaining for you? This is the lowest our numbers have ever been and given the expenses involved with running some of the sessions at the moment up at Challenge, there are a couple in danger of being *temporarily* axed (as much as it pains me to say that!). 

Maybe it's just the record-breaking cold mornings that are holding people back, but if it's not and there's something I can do to remedy it, I'd love to have your feedback on this. In fact, for every feedback form I receive, your name will go into a hat to win a Finis SwiMP3 Player valued at $249! See http://www.swimsmooth.com/finis_swimp3.html for details. Can't say fairer than that! This is an awesome prize to get your hands on, but you have to be "in it, to win it" as they say!

So, please, take 5 minutes to give us your best feedback possible and detail which sessions you plan to be attending between now and December 6th by using the link below:


Please note: due to the very low attendance recently, we are not enforcing any restriction on which sessions you can / cannot attend, this info is just useful for our planning - by all means attend if you can!

The feedback form deadline is Friday 16th July at 5pm (WST). The winner of the Finis SwiMP3 Player will be drawn at random and announced on Monday 19th July.

This feedback is super essential for us and might just make the difference between keeping some of your favourite sessions running and having to unfortunately suspend them.

Hope you can help!

Cheers

Paul



9.30am swimmers - discount off pool entry!

Dear Swimmers

For those of you swimming with us in the 9.30am "Time-4-Me" squad session on a Monday, Wednesday and Friday at Challenge Stadium, you'll be pleased to know that Challenge are offering a discounted $3 pool entry compared to the normal $5 - not bad! I think it's only for the winter period, but well worth making use of if you can!

Hope to see you this week!

Paul

Session Card Increase from Thursday 1st July 2010

Dear TEAM

Brrrr!!! Bit chilly isn't it! I had my first session back down on the pool deck this morning and it was freezing it has to be said! Beautiful sunrise though and nice to be back. There were only 4 of you at the Monday 7am technique swim session this morning, so I had ample opportunity to work with you on your strokes then. This is a great session for those of you who haven't yet tried it. If you fancy popping along, just turn up next week - the water's warm! ;-)

As mentioned back at the start of May, it has been necessary for us to increase our session fees due to GST liability and also the substantial increase in lane fees by moving up to Challenge Stadium. This increase will take effect as of Thursday 1st July 2010. This is something I have been hesitant to do. Our prices have not increased at all in the last three years and I'm afraid to say that this move is entirely necessary to secure the longevity of the squad. I had hoped that by giving you all a 2-month notice of these increases that it would allow you time to ensure that you have had chance to purchase your cards at the current rate for a little while longer. The new prices (as per below) will go into effect as of Thursday, so you still have a couple of days to purchase some before the increase if you so wish.

Here are the new prices:

  • Single session = $15
  • 10 sessions = $120
  • 25 sessions = $270
  • 50 sessions = $480
  • 1-2-1 session = $165
  • 1-2-1 follow-up = $120

To purchase your cards online, please go to http://www.theteamcore.com/shop.html

Many thanks and I do hope you're able to support and understand this very necessary price increase. See you down at the pool this week.

Cheers

Paul



Back to Perth in 3 more sleeps!

Dear TEAM

Hope you are all well. I'm into my last 3 days here in the UK and am now just relaxing after 3 very busy weeks! I'm in London and soaking up the British summer atmosphere - Wimbledon, the decisive World Cup game this afternoon and then a trip down to Dover on Thursday to meet my English Channel Swim pilot and test out the chilly waters - great stuff!

The trip over here has been unbelievably successful - we sold over 500 Training Guides for our new www.swimtypes website in the first 24 hours and have some exciting news coming up about the British Triathlon Federation and two major swimming brands, so watch this space! Thanks again for allowing me to make this breakthrough and decisive trip it really has been very worthwhile and I thank you for your commitment to the squad whilst I've been away! 

I land back in on Saturday evening, have Sunday to recuperate and then will be back on the pool deck bright-eyed and bushy tailed as of Monday 7am. I have some great new ideas to try out with you all and help to get you through those longer, darker winter months in a very enjoyable fashion!

So remember, we have our very first Mini Olympics scheduled for Saturday 3rd July at 1pm. Anyone can come along and take part. We'll have a short warm-up and then in this first running of the session you have the option of competing in as many of the following events as you wish to do so (hopefully all!):

  • 50m Butterfly with / without Fins
  • 50m Backstroke
  • 50m Breaststroke
  • The "Blue Ribband" 50m Freestyle Sprint
  • The 100m Bands Only Challenge
  • The 50m Parachute Only Challenge
  • The 400m "Go Until You Blow" Draft Fest
  • The 100m World Record Attempt in a Wetsuit
  • The 4 x 25m Individual Medley Mad-Man Challenge

Cost for the event will just be a normal tick off your session card. I'm hoping that the stalwarts of the normal Saturday afternoon session will all get into the spirit of this event and you are invited to bring a friend along as well to give it a try-out. The next date for this event (with a few modified events) will be Saturday 14th August. I do hope you can attend! I'll be taking people's event nominations down during next week's squad sessions, so please be ready with these.

See you on Monday!

Cheers

Paul



Swim Types website!

Dear TEAM

Hope you are all well? We're having a great (but very busy) time over here in the UK. We've now run a total of 7 one-day Swim Smooth Clinics in the last 12 days and the response has been tremendous across the country. We have just delivered our two Scottish Clinics near Glasgow and are currently relaxing in Edinburgh with my sister for a couple of days before heading down to Manchester and then Windsor to complete the series. We're getting chance to work with a wide variety of swimmers and triathletes and it's been a great opportunity to officially launch our brand new Swim Types system - check it out at:

www.swimtypes.com

...the real question is, which Swim Type are you?! And what technique work and training do you need to be doing to improve your swimming? All is revealed on the site and in our special downloadable Training Guides.

This whole system is aimed at making sense out of swimmer's individuality. As you all know I am very much of the belief that there is no "one-size-fits-all" approach to swim stroke correction and what works for one swimmer, won't necessarily work for another. Hence, in our Perth squad sessions we cover a range of bases which add variety to the sessions and ensure that everyone is developing at their optimal rate.

Adam has gone through and tweaked the algorithm for the questionnaire so for those of you have already tried it, why not go back through this and see if this gives more pleasing results.

This whole system is the culmination of over 2 years of research, tweaking our methodologies, design implementation and a LOT of midnight oil burning!! We do hope that you find it interesting, are keen to share it with your friends and family members and if you have any queries or feedback, we'd love to hear it.

See you all in 2 weeks!

Cheers,

Paul

Hello from sunny England!

Dear TEAM,

Hope you are all going well and had a great long weekend. We arrived in the UK last Tuesday (to rain and wind it has to be said!) and have had a very busy time since that point. The weather picked up considerably towards the end of last week and I even managed a short swim in the English Channel in preparation for next year's Channel crossing attempt. It was just 12 degrees, but without sounding too macho, it really wasn't that bad!! Maybe I've been eating too much Fish 'n' Chips over here!

On Friday we commenced our 3-day Swim Smooth Coaches Education Course which we ran for 11 coaches from around the UK. Two coaches even flew directly over from St John's in Canada just for the course. This level of interest was amazing for us and I had to pinch myself on more than a couple of occasions as this has been a dream of mine for quite some time now to be able to pass on our knowledge and techniques in such a format. We also had two officials sitting in from the British Triathlon Federation too, to see what we were teaching and how this fitted with their philosophy. The course was a great success and we officially released our brand new coaching system "Swim Types" which will be released to the general public as a website at www.swimtypes.com hopefully within the next couple of days - watch that space!! Everyone loved it and we really believe it will change the face of swim stroke correction going forwards.

We then had two more fully booked normal Swim Smooth Clinics on the following two days, with one swimmer flying in from Pakistan literally just for the course! These both went really well too. When you present for 4 days solid and are literally on the go with this for 18 straight hours at a time (including liaising with the coaches at breakfast and dinner etc) - it takes a bit of the stuffing out of you, so myself and Adam are now recuperating up in York at my Dad's place before continuing on with our further six Clinics in York, Glasgow, Manchester and Windsor all of which are fully booked as well. Should be a lot of fun - we're very lucky to have this level of interest especially in a country where we no longer have any permanent residence.

So, I hope the training is going well. The coaches in Perth have been liaising with me directly and letting me know how it's all going and I look forward to seeing how you've all progressed in time for our Mini Olympics on the 3rd July!

Cheers

Paul

 
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